Before Rent
Are the kilometres always unlimited?
Not always, that varies depending on the rental rate used.
For additional information, contact us by telephone on +385 (0) 21 399 000 or via info@rentacarsubrosa.com e-mail.
Is there an age limit for reserving a vehicle?
Yes, there is. In general, the minimum age is 25, and the maximum age is 70.
If You are 18 – 24 or 71 - 99 years of age, You can rent a vehicle, but with additional Young driver fee or Senior driver fee added, whose price depends on the rental rate used.
In any case, the vehicle can be operated only by a person with more than 18 years of age and a person in possession of a valid driver's license. The Traffic Laws allows no exception.
Is it necessary to state the number of the flight in the reservation?
When You state the number of the flight in the reservation, it enables us to monitor Your arrival and therefore we will be able to check eventual delays of the flight.
Without this information, in case of a delay, we can assume that you will not arrive at all and the vehicle reserved for You might be rented to another customer.
What if the branch office is closed at the time I want to pick up the vehicle?
It is possible to pick up a vehicle after office working hours, but an additional fee might be charged, depending on the rate used. For additional information, contact us by telephone on +385 (0) 21 399 000 or via info@rentacarsubrosa.com e-mail.
My flight is late or cancelled, now what do I do?
If Your flight is late and we have Your flight information, we will be able to monitor the situation.
But, in any case, we advise You to contact the branch office of Your reservation in order to inform us about the new situation. If the flight was cancelled, contact us as soon as possible to modify or cancel Your reservation.
I have lost the confirmation for the reservation (voucher), now what?
When You arrive to pick up the car, You are not obligated to have printed version of Reservation and/or Voucher.
It is enough that You have it on Your mobile phone/laptop and that You can read all the necessary details to our agent so we can find it in our system.
In case that You are not able to show us confirmation of Your reservation/Voucher, our agent will try to find Your reservation using Your personal documents, such as ID card and Driver’s license, or by using the data You know (return office, date of return etc), which means You don’t have to worry in case of losing printed version of Reservation and/or Voucher.
If You haven’t received confirmation of reservation/Voucher on e-mail after You made a reservation, please contact us on the telephone +385 (0) 21 399 000 or via info@rentacarsubrosa.com e-mail.
Can I leave the rent a car vehicle in another country?
You can, but only with a special request.
Dropping of the car can be organized in most of European countries, with special conditions.
In case that You want to rent a car and leave it some of the European countries, please contact the local branch office where You picked up the car or our Reservation center on the telephone +385 (0) 21 399 000 or via info@rentacarsubrosa.com e-mail.
May I travel outside the borders of the country in which the vehicle was rented?
It is possible to travel outside of the country where You rented a vehicle, with additional fee depending on the rate used. You can travel in almost all European countries. For additional information contact our branch office where You picked up a car or call our Reservation center on telephone +385 (0) 21 399 000 or via info@rentacarsubrosa.com e-mail.
What is needed when picking up the vehicle?
When picking up the vehicle it is necessary to present:
- Your driver's license
- credit or debit card that can be preauthorized
- passport or ID card.
Since the price of rental may or may not include insurance, the agent will ask You what level of insurance You would like to have. Our rates mostly include at least basic insurance, but please make sure to read the part regarding insurances. The vehicle will be handed to You with a full tank of fuel and You are obligated to return it with a full tank. If not, You will be charged for refueling services as well as the difference of fuel which is missing in the tank.
You will receive a rental agreement in order to read and sign. All significant costs as well as the insurance You have chosen will be included in it. Subsequently You will receive the keys to the vehicle, a copy of the rental agreement and pre-rental damage report.
You should examine the vehicle in order to establish the condition of the vehicle You are taking possesion of. This procedure is necessary to define eventual new damage done during Your rental
May I extend the rental of the vehicle?
If You wish to extend the rental, contact the local branch office where You have picked the vehicle up or our Reservation center by telephone on +385 (0)21 399 000 or via info@rentacarsubrosa.com e-mail.
Can a reservation be changed or cancelled?
After You have booked the reservation on our website, You will receive a confirmation with Your reservation number.
If You want or need to change the reservation, just choose Change or Cancel reservation. Alternatively, You can contact us with Your reservation number by telephone on +385 (0)21 399 000 or via info@rentacarsubrosa.com e-mail.
What is included in the rental price?
When inquiring about the price of rental, it must be made known what is included in the stated price.
Customers may have different needs and You will like to be sure You are paying for what is needed. What is included in the price will always be shown in the reservation and the rental agreement.
